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Heatwave chaos – watchdog calls for better compensation

Rail passengers have been hit by delays and cancellations after record-breaking temperatures caused travel disruption.

Commenting on the disruption Anthony Smith, chief executive of Transport Focus, said:

“All passengers told not to travel due to extreme weather should be entitled to claim compensation. Train operators should take the heat out of the situation and do the right thing by reimbursing passengers who have acted on their advice and made alternative plans.

“When things go wrong train operators must ensure every eligible passenger knows about compensation and how to claim.

“To make their voice heard passengers must claim every time and make delay pay.”

Notes to editors

The Make Delay Pay campaign aims to raise passenger awareness of compensation for delayed and cancelled train journeys, persuade more rail users to claim what they are entitled to and ensure train operators streamline the claims process through easier online and automated systems.

Passengers can find out more on how to claim at


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