Jargon to be removed from train tickets
Confusing jargon will be removed from tickets and journey information for half a million train routes, the Rail Delivery Group has announced.
Commenting on the announcement Transport Focus chief executive Anthony Smith said:
“Rail passengers find fares and ticketing complex and confusing. Action to remove jargon is a significant step towards a fares system that passengers find easy to use.
“However, over the longer term some more fundamental reforms are still needed if train companies are ever going to enjoy the trust of the travelling public. The current consultation will make sure passengers’ views are heard as the industry works to reform its complicated fares system.”
Consultation responses can be given by visiting www.britainrunsonrail.co.uk/fares.
Fares and ticketing