Skip to content

Back to News

Passengers buying wrong tickets from machines – Transport Focus response

Commenting on ORR’s mystery shop research into train ticket vending machines (TVM) Anthony Smith, chief executive of the transport user watchdog, Transport Focus, said:

“Our own research shows that ticket vending machines need to operate more like a human ticket clerk, steering people to buy the ticket that they want, rather than baffling them with too many options. They should also set out any restrictions such as peak and off-peak times.  The industry has recently published an action plan setting out improvements.  The ORR research increases the impetus for implementing the recommendations as soon as possible.

“ORR’s research shows that buying the right ticket from a TVM can be far too hit and miss.  Passengers need to be confident that they can buy the right ticket for their needs.”

Comments

Comments are closed.

Related content

Latest news

Aslef members reject Southern deal – Transport Focus response

Find out more
Latest publication

Bus service reviews: consulting on changes to local services – progress report

Find out more
Latest post

Slow train coming: rail passengers and ticket vending machines

Find out more