100,000 responses to ticket office consultation so far – one week left to have your say

20 July 2023

As the public consultation on proposed changes to ticket offices enters its final week, Transport Focus and London TravelWatch have received more than 100,000 responses.

The consultation on train operator proposals to close the majority of ticket offices in England ends on Wednesday 26 July.

Launched at the start of the month, the consultation provides people with the opportunity to have their say on how operators sell tickets at stations.

Transport Focus wants to hear from as many people as possible on what the proposals would mean for them and how they might be impacted.

Transport Focus chief executive Anthony Smith, said:

“We’ve had a huge response to the consultation so far, with 100,000 responses received already and one week still to go for people to make their voices heard.

“There’s still time to respond to the consultation if you haven’t done so yet. We want to hear from everyone, so we can consider the needs of all station users and local communities.”

Transport Focus will scrutinise the train company proposals and any mitigations in detail, alongside the public responses, to inform its response.

Transport Focus will be considering issues such as whether the station will continue to be staffed, accessibility, the alternative options for buying tickets and whether passengers will continue to be able to access station facilities like lifts, waiting rooms and toilets.

It is a regulatory requirement as part of the process that Transport Focus and passengers are consulted. Transport Focus will review the impact of the proposed changes and passenger comments received before responding to train operator proposals.

For more information and to take part in the consultation visit: transportfocus.org.uk/ticketoffices

For ticket offices in and around London, passengers should contact London TravelWatch.

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