Avanti West Coast awarded long-term contract – Transport Focus comment

19 September 2023

Responding to the Department for Transport’s decision to award a long-term contract to Avanti,  Transport Focus director David Sidebottom, said:

“After previous poor performance, leading to missed meetings, appointments and leisure events, passengers will be relieved that Avanti are now delivering a more frequent and reliable service.

“In Transport Focus’s latest Rail User Survey, passenger satisfaction with Avanti West Coast has improved, now at 87 per cent, the highest level seen for more than a year. Satisfaction with punctuality and level of crowding on board the train is also recovering, although still lower than previous levels.

“Avanti must continue to focus on improving reliability to regain passenger trust. We will continue to closely monitor the passenger experience.”