Compensation for delays of 15 minutes – Transport Focus responds

13 October 2016

Responding to the government announcement that passengers will be able to claim compensation when trains are more than 15 minutes late, Anthony Smith, Transport Focus chief executive, said:

“Passengers will be pleased to see compensation for delays of 15 minutes, this will go a long way to help build back passenger trust.

“Train companies need to do more to alert passengers to compensation. Passengers expect the process to become smarter and automatic, taking the onus off them to have to claim in the first place – automatic Delay Repay is the way forward.”