Tram passenger satisfaction continues to rise

24 May 2016

Tram passenger satisfaction has risen to 92 per cent.

This is revealed in Transport Focus’s latest Tram Passenger Survey.

Over 5,000 passengers in Blackpool, Greater Manchester, the West Midlands, Nottingham, Sheffield and Edinburgh were asked how satisfied they were with their tram service.

David Sidebottom, Transport Focus passenger director, said:

“It’s great to see tram passenger satisfaction riding high once again. This is despite lots of engineering work to expand, improve and renew existing tram systems.

“It is vital that operators and authorities now use these results to improve the passenger experience even further.”

Key findings include:

  • Across all six tram networks, overall satisfaction with the journey has increased significantly since 2014, from 90 to 92 per cent.
  • The number of passengers saying they were ‘very satisfied’ with their journey has increased, from 53 per cent in 2014 to 57 per cent in 2015.
  • Passengers’ rating of value for money of their journey across the networks has seen improvement, now at 69 per cent (61 per cent in 2014).
  • While overall journey satisfaction was high, 36 per cent of passengers suggested improvements to their journey. These varied by network, but mostly concerned overcrowding and being able to get a seat, as well as improvements to tram stops.

Now in its third year, the annual Tram Passenger Survey asks passengers for their views about their journey in six network areas in Britain. For the second time this also includes Edinburgh Trams.

Speaking to train passengers in our National Rail Passenger Survey 83 per cent were satisfied with their journey. While 86 per cent of bus passengers were satisfied with their local bus service in our Bus Passenger Survey.

The Tram Passenger Survey can be found here.

To see how tram passenger satisfaction compares with bus and rail passengers click here.

For further information please contact:

Kieran Watkins, Communications Officer

Tel: 0300 123 0836 or e-mail:

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