Transport Focus comments on regulator’s investigation on Network Rail over poor performance on Northern and TransPennine routes
21 January 2020
Commenting on the Office of Rail and Road investigation into Network Rail’s poor performance, Anthony Smith, chief executive of the independent watchdog Transport Focus, said:
“Passengers will welcome the regulator’s investigation of Network Rail over poor performance on Northern and TransPennine routes.
“While both Northern and TransPennine have rightly been in the dock over their part in delivering unreliable services across large parts of the north of England, it is only right that the spotlight is now shone on Network Rail.
“Passengers will want an action plan from Network Rail that can start to deliver the good news that passengers have long been waiting for – a consistently punctual, reliable railway that delivers more seats on a value for money service.
“In the meantime, passengers must claim compensation every time they are on a delayed or cancelled service and Make Delay Pay.”