Working in partnership with London TravelWatch

Two train companies offering extra compensation for severe disruption

29 November 2019

Commenting on the announcement from London Northwestern Railway (LNR) and West Midlands Railway (WMR) that they will be offering compensation to customers on top of standard Delay Repay schemes due to severe disruption, Linda McCord, of the independent watchdog Transport Focus, said:

“Passengers will welcome this extra compensation, which we have been calling for.

"When lives are disrupted on a daily basis for such a long period, it’s only right that those responsible do the right thing. We want to see this made simple to understand and really easy to claim, including a lot of publicity to ensure that passengers don’t miss out.

"Only around a third of passengers tend to claim when they are entitled to so we urge everyone to keep an eye out for the announcement, put in a claim and Make Delay Pay.”

 

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