Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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15 April 2016
DfT and TfL were consulting on how some services within the London area could be transferred from DfT to TfL. The aim being to create more frequent services, better interchanges and increased capacity. Our response sets out passengers’ priorities and the safeguards needed to ensure that that any transition is seamless. It also reinforces the importance of consulting with passengers during the transition process.