Avanti timetable disruption – correspondence

02 September 2022

Avanti West Coast has had a series of short-notice cancellations caused by staff shortages. It introduced a reduced timetable from 14 August until further notice with the aim of providing greater certainty to passengers.

Unfortunately, some services are still being cancelled at short notice, some passengers are experiencing crowding and there is general confusion over seat reservations and buying tickets.

Transport Focus has met Avanti, DfT and ORR to discuss issues of passenger detriment and to seek improvements. We have since written to Avanti, detailing where the passenger experience should be improved. This correspondence can be downloaded below.

Read our Avanti timetable disruption page to find out more about the work we are doing.