Working in partnership with London TravelWatch

Beyond social distancing: building confidence in public transport

17 September 2021

This research provides an in-depth understanding of how passengers feel about using public transport as Covid-19 restrictions have eased.

This research was undertaken across the summer, with online focus groups with the same group of participants at the end of May and the end of July. This approach allowed us to understand how views changed as restrictions eased.

We used the interim findings from May to input into the Government’s social distancing review and to help operators support people to try public transport again.

An accessible version of the summary report is also available to download below.

Beyond social distancing - building confidence in public transport
Download
Understanding attitudes to social distancing and face coverings on public transport - research agency report
Download
Beyond social distancing - building confidence in public transport - accessible report
Download
Transport Focus Transport Focus Transport Focus
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