Caledonian Sleeper guest satisfaction survey
30 April 2021
Transport Focus set up a Guest Satisfaction Survey for Serco Caledonian Sleeper which has been used to set the benchmarks against which customer satisfaction with the service will be measured.
This report contains results for the fourth quarter of fieldwork for the year 2020/21, combining rail periods 10, 11, 12, and 13. This covers journeys made between 13 December 2020 and 31 March 2021.
You can also see the results of the last survey for the third quarter of fieldwork for the year 2020/21, combining rail periods 7, 8, and 9.