Covid-19 reduced timetable report

31 July 2020

At the start of lockdown, the rail industry wanted to understand whether the reduced timetable introduced by operators was meeting the needs of key workers.

The research was conducted in a very short space of time so that the findings could inform quick improvements. Despite a somewhat unrepresentative sample (due to mixed engagement from operators that were generating passenger responses), the feedback provided us with a good indication of how the initial timetable could be improved.

The research was done in partnership with the Rail Delivery Group. You can find the full report below.

Passenger experience of the coronavirus timetable report

Download