Cyclists, pedestrians and equestrians: measuring their satisfaction with Highways England’s network
11 January 2018
Transport Focus wanted to explore cyclists, pedestrians and equestrians experiences of Highways England’s Network, as well as investigate the most appropriate ways to measure their satisfaction.
The key objectives of this research were to:
• investigate the feasibility of undertaking further research into the experiences of cyclists, pedestrians and equestrians using Highways England’s network
• explore the concerns of these users to assist in developing a tool for measuring their satisfaction
• examine the different approaches to collecting satisfaction data from cyclists, pedestrians and equestrians.