Delays and disruption – Rail passengers have their say

30 November 2010

Our previous research has shown a high level of dissatisfaction with handling of disruption. We decided the best way to explore passenger views and to engage them in the process was to set up a large passenger panel. This report is based on the views from a panel of 1,000 passengers who reported on actual disruption events.

pf_disruption_rprt_v10b.pdf

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