Getting free pass holders back on buses

19 July 2023

Data suggests that since the end of the pandemic, a little more than a year ago, older and disabled free bus pass holders have not gone back to using buses in significant numbers. Transport Focus is keen to know more about why this is.

Transport Focus spoke to 2500 members of its transport user panel to understand how bus use has changed and what measures could be taken to encourage older and disabled pass holders back on board.