Working in partnership with London TravelWatch

High Speed Two (HS2) Passenger Panel Insights

29 May 2018

Our customer community was a diverse group of 40 prospective users of the HS2 network. The community was first established in 2014 but was refreshed about every two years to ensure we had fresh voices. Over that time we explored a wide range of issues including ticketing, train design and catering. We also held regular face to face workshops to generate ideas and allow the community to hear directly from HS2.

The following summarises what the community has said since its launch in 2014.

Click the here to see the detailed report.

HS2 Research Findings Feb-Jun 2015
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HS2 Research Findings Jul-Aug 2015
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HS2 Research Findings Sep-Oct 2015
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HS2 Debrief 12th October 2015
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HS2 Debrief 10th December 2015
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HS2 Online Community Jan-March 2016 part 1
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HS2 Online Community Jan-March 2016 part 2
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HS2 Online Community Jan-March 2016 part 3
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HS2 June 2016 Debrief (Workshop)
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HS2 July 2016 Debrief (Station Design)
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HS2 August 2016 Debrief (Ticket Purchasing)
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HS2 September 2016 Debrief (Ticket Gates)
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HS2 October 2016 Debrief (Luggage)
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HS2 November 2016 Debrief (Food on Transport)
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HS2 December 2016 Debrief (Workshop)
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HS2 January 2017 Debrief (Train Design Ideas)
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HS2 March 2017 Debrief (Seats and Carriage Layout)
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HS2 April 2017 Debrief (Familiarisation with Rolling Stock)
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HS2 May 2017 Debrief (Payment and Ticketing)
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HS2 June 2017 Debrief (Accessibility EDI Toilet)
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HS2 Sept 17 Workshop Debrief
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HS2 Nov 2017 Debrief (Station Common Design Elements)
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HS2 Dec 2017 Debrief (Seat Assurance)
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HS2 Jan 2018 Debrief (Barrier-free Travel)
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HS2 Feb 2018 Debrief (Train Blueprint)
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HS2 Mar 2018 Debrief (Design Handbook)
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HS2 April 2018 Debrief (Workshop Feedback and Connectivity)
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HS2 May 2018 Debrief (2030 Vision for Customer Journey)
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Transport Focus Transport Focus Transport Focus
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