Keeping connected: passengers’ experience of internet connectivity on Great Britain’s railways
24 July 2020
This report covers research exploring passengers’ experience of internet connectivity via any on-train Wi-Fi or passenger’s mobile connection when travelling by rail in Great Britain.
The research aimed to:
• measure the availability and quality of internet and voice connections available to passengers travelling on GB railways;
• explore passenger perceptions and experience of connectivity when travelling by train; and
• to attempt to establish a connection between the quality of the connection which is available and the passenger experience.
