Working in partnership with London TravelWatch

LNER proposed ticket office changes – Transport Focus response

30 September 2021

LNER has proposed changes to the ticket office opening hours at 13 of its stations. Under the National Rail Ticketing and Settlement Agreement, Transport Focus is consulted. We asked passengers to submit any feedback to us and sent through a digest of the responses, which you can download below.

After an exchange of letters between LNER and Transport Focus, LNER amended its Schedule 17 application. As a result we do not object to the amended proposal. Please find these documents below.

LNER Schedule 17 application - Transport Focus response
Download
LNER letter - 21 October
Download
Transport Focus response to LNER application - 22 October
Download
Transport Focus Transport Focus Transport Focus
Liked it, or found it useful? Please share on social media and help spread the word!