Making great bus journeys – key driver analysis area results (England)

20 November 2024

Key driver analysis by area

A great bus journey – what do passengers want and why it is important? Passengers want their bus to turn up on time, without a long wait, and to reach their destination in good time mirroring the expectation set in the timetable. Having a good experience at the bus stop/station environment while waiting, with accurate, ideally real-time information, to hand can make this a better experience.

The following data details the key drivers that matter to passengers in areas across England:

Key drivers for bus fare payers in England (very satisfied) – what makes a great bus journey? (%)
Areas	Download area report	Timeliness	Bus driver	Bus environment	Boarding and finding a seat	Value for money	Bus stop
Bournemouth, Christchurch and Poole	KDA area report	47	15	20	8	2	9
Brighton and Hove	KDA area report	52	11	16	6	6	9
Cheshire East	KDA area report	50	19	15	4	2	10
Cheshire West and Chester	KDA area report	55	13	15	6	4	7
City of York	KDA area report	53	16	10	5	4	12
Cornwall	KDA area report	49	19	15	5	2	10
Derbyshire	KDA area report	52	17	14	5	2	11
Durham	KDA area report	54	21	9	4	4	9
East Riding of Yorkshire	KDA area report	43	19	20	8	0	10
East Sussex	KDA area report	63	12	11	7	2	6
Greater Manchester	KDA area report	48	22	13	5	3	10
Greater Nottingham	KDA area report	46	14	19	7	5	8
Lancashire and Blackburn with Darwen	KDA area report	48	19	18	5	2	7
Leicester City	KDA area report	51	17	18	4	4	7
Liverpool City Region	KDA area report	52	17	15	4	2	9
Luton	KDA area report	59	13	12	5	5	7
Norfolk	KDA area report	52	16	13	2	4	11
North East Lincolnshire	KDA area report	50	22	10	5	3	9
Northumberland	KDA area report	59	16	10	6	2	8
Nottinghamshire	KDA area report	49	18	19	4	2	9
Oxfordshire	KDA area report	57	13	13	6	4	6
Portsmouth	KDA area report	51	21	12	5	3	9
Reading Buses Network	KDA area report	49	17	13	8	3	9
South Yorkshire	KDA area report	51	17	17	3	3	10
Stoke-on-Trent	KDA area report	47	22	12	5	2	12
Suffolk	KDA area report	45	18	16	5	5	10
Surrey	KDA area report	51	18	13	4	4	9
Tees Valley	KDA area report	59	14	11	6	3	6
Thurrock	KDA area report	48	19	12	6	5	10
Tyne and Wear	KDA area report	55	16	12	5	3	8
Warrington	KDA area report	49	17	15	4	3	12
West Midlands	KDA area report	55	15	11	9	4	7
West of England and North Somerset	KDA area report	55	14	13	4	5	8
West Sussex	KDA area report	56	19	11	4	2	10
West Yorkshire	KDA area report	61	13	8	9	3	7