Rail passengers’ experiences and priorities during engineering works
25 September 2012
Passenger Focus has carried out new qualitative and quantitative research into passengers’ views and experiences of using the railway when engineering work is disrupting the timetable. This refreshes research undertaken in 2004, and at Reading over Christmas 2010. It also follows our involvement in 2009/10 discussions that led to the concept of ‘Category A’ routes which will be closed only if there is no practical alternative.