Routine railway maintenance: passenger perspectives and priorities

15 December 2017

Maintaining the railway is critical – without regular maintenance, things will not run properly.

Passengers say they will be understanding about routine railway maintenance even though it causes disruption – as long as they are given the right help and information.

Transport Focus and Network Rail worked together to produce Routine railway maintenance: passenger perspectives and priorities, which you can download below.

Now Network Rail, Southeastern and Govia Thameslink Railway have signed up to a working group, chaired by Transport Focus, to tackle the issues highlighted in this research and so improve the passenger experience during disruption caused by routine maintenance work.

Routine railway maintenance December 2017
Routine maintenance agency slides
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