Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Smart ticketing in the north: what do passengers think?
25 October 2016
We asked people about their current perceptions of travel within the region, and their needs and wants from a smart ticketing system.
This is part of our smarter travel series of work, aimed at making sure that passengers are at the heart of the development of new technology.
Below you can download the summary report, plus two slide decks of fuller results from the research agency.