Working in partnership with London TravelWatch

Summary of the changes to the Bus Passenger Survey and their impact – Autumn 2015 wave

22 September 2016

We consult more than 40,000 passengers a year to produce the Bus Passenger Survey (BPS). We measure passengers’ satisfaction with their local bus service for a representative sample of journeys.

Passengers rate their satisfaction with a wide range of aspects of their bus journey including the bus stop, waiting for the bus, on the bus, the outside of the bus and the bus driver as well as their overall satisfaction with that bus journey and their rating of value for money.

This summary document outlines the changes made to the methodology for the autumn 2015 survey and the potential impacts that these may have had.

Summary of the changes to the Bus Passenger Survey and their impact - Autumn 2015 wave
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