Nations and Regions Group (‘NRG’) – Terms of reference
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The future of ticketing
21 March 2019
Transport Focus has worked with Great Western Railway (GWR) to seek to understand rail passengers’ expectations with regard to the future of ticketing – how they expect to pay for travel and to show that they have paid for a journey. The research looked at passengers’ current travel behaviour, their use of technology, and their experience of new payment methods used in other aspects of their daily lives.