Working in partnership with London TravelWatch

The route ahead: getting passengers back on buses

08 April 2021

Throughout the Covid-19 crisis Transport Focus has been publishing insight to ensure transport users’ voices are heard by transport providers and governments. Our regular reports have provided invaluable, independent evidence on transport users’ views. This ensures decisionmakers can understand what transport users want – and, just as importantly, lapsed users – and respond to their needs.

Our latest report looks at attitudes of passengers and non-users towards bus services since the start of the pandemic. This research was carried out during December 2020 and January 2021 and is our most in-depth investigation of the subject yet.

We are currently following up with a major survey of how people feel about using buses during the pandemic. This includes those who have stopped using buses and those who rarely use them. This will help flesh out our initial findings.

You can find the report and agency slide deck below:

The route ahead: getting passengers back on buses - qualitative research findings
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The route ahead: getting passengers back on buses - agency slide deck
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The route ahead: getting passengers back on buses - dylexia friendly version
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