Cleanliness on public transport – transport user community

24 February 2021

What cleaning measures do passengers assume are taking place on rail and bus? Are they assumed to be sufficient, and how does this compare to pre-Covid?

In this report our Transport User Community were shown various pieces of material from train operators showcasing their safety and cleanliness measures. We wanted to understand if these measures stacked up against respondents’ expectations, and what aspects of those measures are seen as the most important.