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Policy papers

Policy papers

Nations and Regions Group (‘NRG’) – Terms of reference

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National Rail Passenger Survey Spring 2016 – pilot questionnaire

We have developed a shortened National Rail Passenger Survey (NRPS) core questionnaire which has...
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Passenger Contact Group – Terms of reference

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Lost property: a briefing

Passengers’ property needn’t be lost and gone forever - the independent watchdog, Transport...
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Transport Focus Constitution General

The duties and powers of the Passengers Council (hereinafter Transport Focus) are set out in the...
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Conflicts of Interest – National Audit Office guidance

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Register of outside interests for Board members and senior staff –...

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Records Mangement Policy

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Expenses Policy

This document looks at general travel and subsistence policy and relates to out of pocket expenses...
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Gifts and Hospitality Policy

A policy on the acceptance of gifts and hospitality is important not only because of the matter of...
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Membership Code Part B

This code applies to the Chairman and all Members (collectively referred to as ‘Board Members’)...
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Membership Code Part A

This code applies to the Chairman and all Members (collectively referred to as ‘Board...
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Bus, Coach and Tram Task Force – Terms of reference

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Franchising Task Force – Terms of reference

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Audit and Risk Assurance Committee – Terms of reference

This document outlines the terms of reference for the Audit and Risk Assurance Committee.
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Management Team – Terms of reference

This document outlines the terms of reference for Management Team
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Remuneration Committee – Terms of reference

This document outlines the terms of reference for the Remuneration Committee
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Recruitment and Selection Policy

This document sets out Transport Focus's policy on recruitment and selection.
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Southeastern franchise Direct Award – Passenger Focus submission to...

The existing Southeastern franchise has run for a considerable time, during which there have been...
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Greater Anglia franchise Direct Award – Passenger Focus submission...

The Greater Anglia Direct Award follows a very short franchise, which was itself extended.  By...
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Northern franchise Direct Award – Passenger Focus submission to the...

The existing Northern franchise has run for a considerable time, during which there have been some...
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Brown Review of franchising – Passenger Focus summary of key points

Richard Brown was commissioned by the Secretary of State to conduct a review of the rail...
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January 2012 fare examples

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Some passengers to face higher than ‘average’ fare rises

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Ticket gates at the station

Passenger Focus works to make a difference for Great Britain’s rail passengers and bus, coach and...
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Availability of 2008 Advance Christmas fares spreadsheet

A look at the availability of 2008 advance Christmas fares.
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West Coast Main Line possessions summary

Information regarding disruptions on the West Coast Main Line.
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The Government’s White Paper – ‘Delivering a Sustainable...

The Government has now announced its White Paper setting out plans for the growth and development...
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Encouraging edge of morning peak travel research – findings and...

During week day peak travel periods (8-9 a.m.) key London rail commuter stations suffer increasing...
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Un-fare? The future of fares and ticketing in Great Britain –...

Various presentations and feedback from the Passenger Focus 'Un-fare? The future of fares and...
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