Franchising: what passengers want

23 November 2016

This report sets out research evidence and our policy positions on a range of topics relevant to the refranchise of passenger rail services. It is designed to complement our response to specific consultations on individual franchises and is intended to be read alongside these submissions.

We have structured this guide around the passenger journey, set out by ‘topics’ alongside some high-level, overarching themes. For each stage of the journey we set out major findings from our extensive research base and include references to key publications.

Information in this guide will be updated to reflect the findings of any new research or policy changes.

Franchising what - what passengers want - Aug 2017

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