Lakes Line passenger feedback

27 June 2018

‘Buses are doing a job, though we aren’t happy about it – we like the heritage trains though!’

That’s the message from tourists and regular users on the Lakes Line, who also feel that their trust in Northern will take time to rebuild.

Widespread disruption on the Lakes Line got even worse following the introduction of a new timetable last month, leaving passengers with no Northern trains for more than three weeks.

Independent watchdog Transport Focus has been pushing for a return of reliable services and compensation. As part of this it has collected feedback from passengers to show the real-life impact of disruption. Download this report below with some of the initial findings.