Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.
If you have a complaint which the train company has not resolved to your satisfaction then we will try to help.
We survey more than 50,000 passengers a year to produce a network-wide picture of passenger satisfaction with many aspects of rail travel.
77% of passengers we surveyed were satisfied with the punctuality of their train. Get involved now…