Skip to content

Rail Passengers

Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

Do you have a complaint?

If you have a complaint which the train company has not resolved to your satisfaction then we will try to help.

National Rail Passenger Survey

We survey more than 50,000 passengers a year to produce a network-wide picture of passenger satisfaction with many aspects of rail travel.

77% of passengers we surveyed were satisfied with the punctuality of their train. Get involved now…

National Rail Passenger Survey
Bus Passenger Survey
Tram Passenger Survey

Related content

Latest news

Transport User Voice – new issue out today

Find out more
Latest publication

Summary of the changes to the Tram Passenger Survey and their impact – Autumn 2015 wave

Find out more
Latest post

Can measuring passenger experience boost bus passenger journeys?

Find out more