Blog - Transport Focus

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Transport Focus is acutely aware that passenger assistance across the rail network can be hit and miss.  There are many accounts from disabled...

Passenger satisfaction and train company performance

There is a lot of change coming down the tracks for the railway. Earlier this month the King’s Speech set out plans for a Railways Bill, a welcome...

Report reveals decline in train assistance for disabled passengers

The Office of Rail and Road (ORR) has released its annual report on passenger satisfaction and performance of Passenger Assist. This is the service...

Dan Taylor

M25 closure this weekend: accurate information is the key for drivers

This weekend sees a full closure of the M25 between junctions 10 and 11 near Wisley in Surrey. Clearly, closing such a busy stretch of road all...

Lee Rowbotham

23 February 2024

Putting passengers at the heart of rail reform

On Tuesday the Government published the long-awaited Draft Rail Reform Bill. This is an important milestone in reforming our railways. At its...

Natasha Grice

20 February 2024

The shift to EVs: balancing cost and convenience for a seamless transition

The UK reached a new milestone in January, selling its millionth electric car. The number of electric vehicles (EVs) on the road continues to rise...

Katherine Mcgowan-Downey

Katherine Mcgowan-Downey

08 February 2024

Why are more people in Cornwall choosing the bus?

How can the industry entice people back onto the bus? We saw from the £2 fare cap that value for money is a key factor to help get bus passengers...

David Sidebottom

David Sidebottom

24 January 2024

The Great British Rail Sale – will it tempt people back to rail?

This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many journeys. This is welcome news for passengers. Our...

17 January 2024

Rail disruption – industry must do better for passengers

Over Christmas and New Year the news headlines were full of delays: overhead power cables, a cracked rail, broken down trains and, of course, storms...

Alex Robertson

20 November 2023

A ‘fragile’ railway?

It’s sometimes said that rail passengers want a ‘boringly reliable’ service. In other words, one where it’s unusual for a train to be late...

Anthony Smith

16 November 2023

Make Delay Pay: more passengers claiming compensation

All our research on rail confirms the importance of punctuality for passengers – they want and expect their train to be on time. When it’s not, a...

Anthony Smith

13 October 2023

Motorway services – better facilities for lorry drivers

Motorway services are often a critical part of our journeys. Most of us have felt tired or hungry, run short of fuel or just needed a comfort break...

Anthony Smith

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