Blog - Transport Focus

Blog

Delay repay compensation – still more to do for passengers

One of the things that matters most to passengers is a service that is both punctual and reliable. Delays are a part of life and are often...

Natasha Grice

04 February 2026

Rail performance: survey reveals work still needed for passengers

While plans continue to move at pace to reform Britain’s railways, Transport Focus is continuing to ensure that the industry keeps today’s and...

11 December 2025

Rail passengers have spoken; it’s time to listen

The results are in: thousands of rail passengers have shared their experiences on journeys since the summer. Responses show that there are areas...

Natasha Grice

04 December 2025

Put passengers first this festive season – communication is key

For many people, the festive season brings a well-deserved break, family gatherings, and a surge in travel. Every year, thousands rely on trains...

Natasha Grice

14 October 2025

The future of ticketing and retail reform must consider everyone

In September 2025 we published a new piece of work commissioned by the Fares, Ticketing and Retail Programme (FTR), a group of organisations who are...

Natasha Grice

Are local bus services improving?

With the second reading of the Bus Services Bill in Parliament and new legislation progressing through both the Scottish and Welsh governments, local...

Are we nearly there yet? Encouraging more drivers to take breaks on long...

Are we nearly there yet? The common heard phrase on a long road journey. But when tiredness kicks in do you think about stopping at a motorway...

Kieran Watkins

Britain’s railways – on the right track?

Britain’s railways have been the subject of much discussion in recent weeks with the nationalisation of the first operator (South Western Railway)...

Natasha Grice

Lorry Drivers Roundtable

Logistics and road freight play a key part in the growth of the UK economy, with 81 per cent of freight moved by road.    Attracting and...

Putting a spotlight on rail performance

Rail passengers returned to their commute last week to find fares rising once again despite unacceptable levels of delays and cancellations...

Alex Robertson

03 February 2025

Fare Evasion and Revenue Protection – Making things better for passengers

Throughout January, we shared our latest thinking in an area of rail travel that always drives a level of debate. What constitutes fare evasion...

Sharon Hedges

13 November 2024

Government Rail Reform Update – Putting Passengers First

The railway in Great Britain is heading towards a period of significant change, with the Government continuing to progress the Rail Public Ownership...

Alex Robertson

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