National Passenger Survey Archives - Page 2 of 2 - Transport Focus

National Passenger Survey

Rail passengers – satisfaction before lockdown, and where next?

Today we published the Spring 2020 rail passenger satisfaction results. The National Rail Passenger...

Rail passenger satisfaction – how is your train company doing?

In the latest results from our National Rail Passenger Survey published this morning, overall...

Rail review? Passengers must be front and centre

Yesterday’s announcement that Northern railway passengers will see the introduction from next...

What is the Scottish Government intending to make happen on the Scottish...

Transport Focus and others, over the years has endeavoured to make sure this spend focuses on what...

27,000 rail passengers have their say

Rail passengers in London and the South East are more satisfied with their railway journeys after a...

Sunday peak in the Peaks

A colleague travelled with East Midlands Trains from Derby to London on a recent Sunday evening....

Happy rail passengers?

Today we published the latest wave of the National Rail Passenger Survey (NRPS). As ever, a mixed...

Rail passengers, franchising and trust

“We buy tickets so we are investing in the service…. [we] should be seen as shareholders not...

Passenger verdict returned

The autumn 2011 rail National Passenger Survey results was published yesterday. Wide variations...

How good is my train service?

Well if you were on it you probably know. But how does it compare? We recently published our...

Just how good is my train?

Well you were on it so you know. Most passengers only use one route and one train company, so is...