Passenger Focus board meeting

10 December 2008

There will be a Passenger Focus board meeting on Wednesday 10 December 2008. The meeting will be held at the Holiday Inn Kings Cross / Bloomsbury, London.

The meeting is held in public and you are welcome to observe the proceedings.

Please find below links to the relevant documents.

If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 8 December 2008.

Relevant documents

Board meeting agenda – 10 December 2008

2 – Minutes

3 – Action matrix

8.1 Fares research – drivers of passenger satisfaction

8.3 Purchasing your ticket mystery shopping

8.4 Bus Passenger Satisfaction benchmarking

9.1 Wins log 2008-9

9.2 Passenger Engagement Log 2008-09

9.3 Passenger advice team CH data and performance 2008-09

9.4 Workstream progress reports

10 – Quarter 2 Finance Report

11 – Constitutional change proposal: Terms of reference of the Statistics Governance Group (to replace the National Passenger Survey Governance Group)

12 – Information Risk: progress report and strategy