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How satisfied were you with your most recent train journey?
As part of Transport Focus’s work to improve rail passenger satisfaction we have developed a train operator scorecard to how see how passengers rate their overall journey, the punctuality of their service and the level of cancellations.
- Avanti West Coast
- c2c
- Chiltern Railway
- CrossCountry
- East Midlands Railway
- Elizabeth Line
- Gatwick Express
- East Midlands Railway
- Great Northern scorecard
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- LNER
- London Northwestern Railway
- London Overground
- Lumo
- Merseyrail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Transport for Wales
- Thameslink
- TransPennine Express
- West Midlands Railway
- Network Rail nations and regions.
Transport Focus has created a tool that highlights industry performance on the journey elements that matter most to passengers – drawing together Transport Focus Rail Customer Experience Survey and industry data on punctuality, cancellations, and complaints.
In creating this comparative snapshot for each train operator we want to foster improvements for passengers and ultimately drive-up their satisfaction.
Transport Focus will use the evidence from the scorecard to monitor passengers’ experiences and challenge train companies to improve reliability and key issues such as information during disruption and crowding.