News
Northern extends compensation to non-season ticket holders
Commenting on the extension of compensation to non-season ticket holders on Northern rail, Transport Focus chief executive Anthony Smith said: “Transport Focus has long…
Transport Focus comment on ORR Glaister report and launch of new Rail Review
Learning that Transport Secretary, Chris Grayling MP, has announced a new Rail Review, Anthony Smith, chief executive of the independent watchdog Transport Focus, said…
Arriva Trains Wales lost property policy – Transport Focus response
In response to Arriva Trains Wales’ decision to reverse its policy of keeping 10 per cent of the cash inside lost wallets when passengers…
Delay Repay 15 compensation for Northern passengers
Commenting on the announcement of Delay Repay 15 for Northern Passengers, Transport Focus passenger director David Sidebottom said: “Transport Focus has continually pushed for this enhanced…
Transport User Voice – latest newsletter
Read the September 2018 issue. You can read more on: our timetable crisis compensation survey an update on our road user satisfaction work how we’re helping to…
Compensation for Thameslink and Great Northern non-season ticket holders
Responding to the extension of compensation to non-season ticket holders on Thameslink and Great Northern, Transport Focus chief executive Anthony Smith said: “Transport Focus…
Strikes on Northern set to seriously affect services this weekend
Anthony Smith, chief executive of the independent watchdog Transport Focus, said today: “With Northern set to provide less than 30 per cent of its usual…
Learning the lessons from Lewisham winter incident
Commenting on the findings of an investigation into the 2 March Lewisham incident published today Anthony Smith, chief executive of independent transport user…
August Bank Holiday travel disruption
In advance of the August bank holiday, Anthony Smith Transport Focus chief executive said: “For passengers wanting to travel over the bank holiday, engineering works…
Rail passengers need a fares freeze, not another increase
Anthony Smith, chief executive of independent transport user passenger watchdog Transport Focus has said, “After a torrid summer, passengers hit by the timetable crisis will…