News - Transport Focus

Latest news

Response to the announcement of the £2 bus fare cap

Louise Collins, Director at the independent watchdog Transport Focus: “Passengers consistently tell us they want bus services that are reliable,...

England’s best and worst roads named – with more roadworks on the...

M20 rated the best motorway, and A30 the best ‘A’ road – both scoring 79 per cent satisfaction. M27 named England’s worst...

Statement from our Chief Executive

Alex Robertson, Chief Executive on behalf of all colleagues here at Transport Focus: "Transport Focus expresses its deepest sympathy to everyone...

Rail passengers rate their journeys in biggest ever rail satisfaction...

Over 100,000 passengers surveyed in the biggest rail satisfaction survey in British history. 87 per cent of passengers satisfied with their...

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The press office number is 0300 123 2170. For out of hours and other issues click here.

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Latest blog posts

Britain’s Railway – what matters most to rail passengers?

Last week saw the first train in Great British Railways (GBR) colours run into Brighton station to mark Britain’s largest train...

Natasha Grice

Delay repay compensation – still more to do for passengers

One of the things that matters most to passengers is a service that is both punctual and reliable. Delays are a part of life and are often...

Natasha Grice

04 February 2026

Rail performance: survey reveals work still needed for passengers

While plans continue to move at pace to reform Britain’s railways, Transport Focus is continuing to ensure that the industry keeps today’s and...

11 December 2025

Rail passengers have spoken; it’s time to listen

The results are in: thousands of rail passengers have shared their experiences on journeys since the summer. Responses show that there are areas...

Natasha Grice

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Communications and Public Affairs Team

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