News
Rail timetable crisis in the north – watchdog challenges industry over compensation
Transport Focus has challenged the rail industry to reveal its full plans for compensating passengers hit by timetable disruption. The independent watchdog and passengers quizzed…
Storms and weak performance buffet rail passenger satisfaction
A perfect storm – passengers have been buffeted by extreme weather and timetable chaos. Earlier this year rail passengers battled the ‘Beast from the East’…
‘Do more to compensate passengers’, watchdog tells rail industry
Today Transport Focus sets out demands on behalf of passengers hit by rail timetable chaos. The independent watchdog says existing compensation schemes don’t adequately reflect…
Transport Focus presses for stable timetables and generous compensation
“Give passengers decent compensation when they’ve been messed about,” says the independent watchdog. Transport Focus has been pressing the rail industry to get…
East Midlands and Cross Country franchise announcements
The Department for Transport is running a consultation to select the next operator for the Cross Country franchise. Transport Focus passenger director David Sidebottom,…
Northern rail crisis – a letter
Anthony Smith, chief executive of Transport Focus, has written a letter to all newspapers across the north of England about the ongoing rail…
Rail timetable compensation and inquiry
Transport Secretary Chris Grayling has announced compensation for people affected by timetable disruption and an inquiry into what went wrong. Anthony Smith, chief executive of …
Rail crisis: passengers need reliable services and meaningful compensation
Anthony Smith, chief executive of Transport Focus, said: “Unprecedented delays, confusion and cancellations have made life miserable in recent weeks for some Northern, Thameslink and…
Rail fares consultation launched
Transport Focus is calling on passengers to have their say on the future of the rail fares system. Rail companies and Transport Focus have launched…
Watchdog welcomes new Wales and borders franchise
David Sidebottom, passenger director at Transport Focus, said: “Passengers in Wales tell us that their priorities are reliable services on which they can get a…