News
Passengers welcome South West Trains Waterloo compensation
David Sidebottom, Director, responded to the announcement that South West Trains monthly and annual season ticket holders will have two weeks of free travel…
How to beat the rail fares rise – ticket guide out today
Do you find train fares complicated and confusing? Are you worried that you might buy a more expensive train ticket than you need? To help…
Rail fares rise – response to inflation figure
David Sidebottom, director of Transport Focus, the independent transport user watchdog, said “Yet again, passengers, now majority funders of the railway, face fare rises next…
Awarding of the West Midlands franchise – Transport Focus response
Commenting on the announcement of the West Midlands franchise being awarded to a partnership of Abellio, East Japan Railway and Mitsui, Transport Focus director, David…
Waterloo station upgrade – monitoring the impact on passengers
More than half of London Waterloo station will be closed down over the summer, bringing delays and disruption for passengers. Between 5 and 28 August,…
Transport User Voice – new issue out today
The August 2017 issue of Transport User Voice is out now. Click here to read more on: our latest National Rail Passenger Survey results the findings of…
Commenting on the Department for Transport’s ‘Top 10’ overcrowded train services, Anthony Smith, chief executive of Transport Focus, said: “Continuing to invest in new trains,…
Office of Rail and Road ‘Measuring Up’ report – Transport Focus response
Commenting on today’s ‘Measuring up’ report from Office of Rail and Road, Anthony Smith, chief executive of Transport Focus, said “Far too many passengers…
Rail passengers see fragile green shoots of recovery
Rail passengers in London and the South East are more satisfied with their railway journeys after a long period of patchy performance. Transport Focus’s latest…
Official statistic: National Rail Passenger Survey Spring 2017 results
The latest rail passenger satisfaction figures from the independent watchdog, Transport Focus, are published today. Some of the key results for the Spring 2017 survey…