News
Transport Focus welcomes new split ticketing tool
Rail ticket retailer trainline.com has launched a new split-ticketing tool on its app. Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “We…
Northern rail franchise – passengers call for reliable services
Commenting on the latest update on the Northern franchise by the Secretary of State for Transport, David Sidebottom, director at the independent watchdog Transport…
Transpennine Express to refund fare increase for season ticket holders – Transport Focus comment
Commenting on the announcement that Transpennine Express will refund the fare increase for season ticket holders,…
Passengers welcome Govia Thameslink Railway and LNER flexible ticket trials
Commenting on the announcement of a new flexible ticket fares trial for…
Rail fares rise – passengers call for a more reliable service
Commenting on the new year rail fares rise, David Sidebottom, director at the independent watchdog Transport Focus, said: “We speak to thousands of passengers each…
Transport User Voice – Latest newsletter
The January 2020 issue of Transport User Voice is out now. You can read more on: our call for extra compensation for passengers who…
Transport Focus chief executive Anthony Smith has written to the Rail Delivery Group about ongoing issues with railcards. Commenting on the issue Transport Focus…
Train companies miss accessibility deadline
Commenting on the rail industry failure to meet the deadline to provide accessible trains by the end of the year, Transport Focus chief executive…
Buses on motorways and major ‘A’ roads: passengers and bus companies have their say
How can motorways and major roads be made better for bus passengers and bus companies? Today, Transport Focus has published new research Buses on…
Abellio’s ScotRail contract to end in 2022
Following the announcement that Abellio’s ScotRail contract will end three years earlier, Transport Focus Senior Stakeholder Manager in Scotland Robert Samson, said: “Over the next…