News
Appointment of Rail Ombudsman to rule on passenger complaints
Following the announcement that Dispute Resolution Ombudsman has been appointed to run the new Rail Ombudsman Scheme, Anthony Smith, Chief Executive of independent…
What have we done to help transport users? Transport Focus is a consumer organisation – a champion for transport users. Our mission is to make…
Compensation for Thameslink and Great Northern passengers
Comment from Transport Focus on Govia Thameslink Railway compensation for timetable disruption. Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “Passengers on…
Special compensation for Northern passengers
Responding to the announcement of special compensation for Northern rail passengers, Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “Rail passengers in…
Responding to the announcement of a phased approach to introducing the December rail timetable, Anthony Smith chief executive of the independent watchdog Transport Focus,…
Compensation announced for GTR passengers
The independent watchdog has welcomed news that GTR passengers will be compensated for recent disruption. Anthony Smith, chief executive of Transport Focus said: “Passengers on…
Real-time information for bus passengers
Bus passengers could be set to receive receive better real-time information following the launch of a consultation on legally requiring bus operators to share their data…
Be clear and be quick – Transport Focus advice to rail operators when passengers face disruption
“Get the key information to passengers as quickly as you can – and make it useful.” That’s the message to rail operators after the independent…
Compensation announced for rail passengers in the north
The independent watchdog has welcomed news that commuters in the north will be compensated for recent disruption. Anthony Smith, chief executive…
Transport User Voice newsletter – out now
The July 2018 issue of Transport User Voice is out now. Click here to read more on: #timetablecrisis new tram fares in Manchester…