News
Why not hop on a train? This is what the independent watchdog asked some infrequent and non-users of rail. Recent rapid growth in passenger numbers,…
New independent appeals process – Transport Focus response
Responding to the new independent appeals process to protect rail passengers issued with penalty fares, Mike Hewitson head of policy at Transport Focus said: “This…
Transport User Voice Newsletter
The April 2018 issue of Transport User Voice is out now. Click here to read more on: bus and tram passenger survey results the impact of the recent…
Future West Coast rail services – our statement
Today the Secretary of State for Transport, Chris Grayling, launched the competition for running future west coast rail services. This will include the…
The great Easter getaway – how might Britain travel?
Flying has been voted the most popular way to travel by holidaymakers ahead of the upcoming Easter getaway. Transport Focus asked nearly 3000 people about…
Tram services are great, but must keep focus on keeping pace with demand, says watchdog
More than nine in 10 tram passengers are satisfied with their journey, says independent watchdog Transport Focus. The results of the latest Tram Passenger…
The return of recent extreme weather continues to make things tough for transport users, especially in the south west and some parts of the north.
Bus drivers still key, say bus passengers
Independent watchdog Transport Focus launches its eighth annual Bus Passenger Survey today (Thursday 15 March). Director David Sidebottom said: “Despite all the…
26-30 Railcard website – disappointment for passengers
Responding to the 26-30 Railcard website technical problems passenger director at Transport Focus David Sidebottom said: “The nationwide trial of the 26-30 Railcard should be welcome news…
‘Train companies’ misleading compensation claims hit buffers’ – Transport Focus responds
Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “The more passengers are aware of – and exercise – their rights, the better.