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Commenting on how well rail companies deal with complaints

Commenting on how well rail companies respond to passenger concerns Anthony Smith, chief executive of the independent watchdog Transport Focus, said today: “Transport Focus will handle 7000 appeals this year*,…

Transport User Voice – latest newsletter

The November 2018 issue of Transport User Voice is out now. You can read more on: why it’s important to ensure the Government’s next road investment strategy (RIS2)…

National roll out of the 26-30 Railcard

Commenting on the national roll out of the new 26-30 Railcard, Anthony Smith, chief executive of Transport Focus, said: “Passengers will snap up these railcards…

Rail review terms of reference

Commenting on the details of the rail review announced by Transport Secretary Chris Grayling, Anthony Smith chief executive of the independent watchdog Transport Focus said: “Passengers will…