News
Young people aged 16 to 18 to get free bus travel across Greater Manchester
Commenting on the Mayor of Greater Manchester’s plans to for young people aged 16 to 18 to get free bus travel across Greater Manchester, David…
Contact centre details – Saturday 12 January 2019
Due to essential maintenance, Transport Focus’s contact centre telephone lines will be down between 8am and 4pm on Saturday 12 January. We apologise for any…
Office of Rail and Road delay compensation claims data
Commenting on the new passenger delay compensation claims data from the Rail Regulator, Anthony Smith, chief executive of the independent watchdog Transport Focus, said:…
ScotRail offer extra compensation for ‘unacceptable’ service
Commenting on the announcement of extra compensation from ScotRail, David Sidebottom Transport Focus director, said: “Following months of unacceptable disruption ScotRail season ticket holders…
16 and 17 and 26 to 30 railcards
Commenting on the new 16 and 17 and the launch of the 26 to 30 railcard, Anthony Smith, chief executive of Transport Focus, said: “This…
Commenting on the New Year rail fares rise Anthony Smith, Transport Focus chief executive, said:…
Transport User Voice – latest newsletter
The January 2019 issue of Transport User Voice is out now. You can read more on: how Transport Focus is keeping passengers at the heart of…
Passengers will welcome arrival of long awaited new rolling stock in 2019
Commenting on the Rail Delivery Group pledge that the biggest rollout of new carriages will gather speed in 2019 David Sidebottom, director at the independent watchdog Transport…
Rail industry’s renewed focus on use of GPS technology must improve information for passengers
Commenting on news from the Rail Delivery Group concerning adoption of new technology to help improve passenger information, David…
Commenting on the Office of Rail and Road’s open access consultation, David Sidebottom director at Transport Focus, said: “Passengers tell us that what matters…