News
End of the Monday-Friday commute? Transport watchdog calls for urgent rail fares reform
Independent watchdog Transport Focus has written to the Secretary of State for Transport calling for rail fares reform. Transport Focus’s latest Travel during Covid-19…
Transport User Voice – latest newsletter
The July 2020 edition of Transport User Voice is out now. You can read more on: all our latest work on how passengers feel…
England’s best motorway service operators named
Extra and Westmorland have been rated England’s best motorway service operators by visitors in the independent transport user watchdog’s latest survey. In the fourth…
Mandatory face coverings on public transport comes into force in England
Commenting on face coverings becoming mandatory on public transport in England as non-essential shops reopen, Transport Focus chief executive Anthony Smith, said: “While many people will…
Watchdog welcomes new technology to alert passengers when trains and stations are busy
Commenting on new technology to alert rail passengers when trains and stations are busy, Anthony Smith, chief executive of the independent watchdog Transport Focus, said:…
Face coverings to be mandatory on public transport in England
Commenting on the announcement that face coverings will become mandatory on public transport in England from Monday 15 June, Anthony Smith, chief executive of the…
Transport User Voice – Latest newsletter
The June 2020 edition of Transport User Voice is out now. You can read more on: how passengers can feel safe going back on…
Watchdog comments on Scottish Government coronavirus safer travel guidance
Commenting on the new Scottish Government transport guidance, David Sidebottom, director at the independent watchdog Transport Focus, said: “Many passengers will welcome the advice…
Growing caution around return to public transport finds transport watchdog
Four out of ten people say they won’t use public transport again until they feel safe in the latest survey findings from the independent…
Watchdog identifies passengers waiting over six weeks for rail season ticket refunds
Some rail passengers are waiting six weeks or more for a refund on their season ticket, finds the independent transport watchdog. In a new…