News
Restoring normal service: passengers and the Gibb report – Transport Focus response
Passengers using Southern, Thameslink and Gatwick Express services in the last two years have endured a torrid time. Chris Gibb’s hard hitting report lays…
South Eastern franchise bidders announcement – Transport Focus response
Commenting on the announcement of bidders for the South Eastern franchise, Anthony Smith, Chief Executive of the transport user watchdog Transport Focus, said: “The South…
West Coast Partnership franchise bidders – Transport Focus response
Commenting on the confirmed bidders for the West Coast Partnership franchise, Anthony Smith, Chief Executive of the transport user watchdog, Transport Focus, said: ‘This is…
The latest rail complaints statistics from the Office of Rail and Road – Transport Focus response
Commenting on the latest rail complaint statistics from the Office or Rail and Road, David Sidebottom, Director at Transport Focus, said: “When things don’t go…
Trams become the benchmark for happy passengers, according to the latest tram survey
The latest Tram Passenger Survey (TPS) shows that passengers rate their trams highly with an overall satisfaction score of 93 per cent. The TPS, conducted…
Transport User Voice – new issue out today
The May 2017 issue of Transport User Voice is out now. Click here to read more on: our South Eastern franchise passenger research how we’re working to…
RMT strikes on Virgin Trains East Coast and Arriva Rail North – Transport Focus response
Following the announcement of RMT strikes on Virgin Trains East Coast on 28 and 29 April and…
Greater Anglia application to change ticket office hours – Transport Focus response
Greater Anglia is proposing to proceed with an application to close the ticket offices shown below where they believe ticket sales are very low and…
Grand National day rail strikes – Transport Focus response
Following the breakdown in talks between the RMT union and train companies and strike action now confirmed for Saturday across Southern, Northern and Merseyrail networks Transport…
Southern Rail: do passengers know about compensation due to them?
Most passengers were aware of the extra compensation offered by Southern Rail, according to new research from transport user watchdog Transport Focus. Passengers in Transport…