News
People who catch the bus love the bus – almost nine in ten passengers satisfied
Almost nine in 10 passengers using buses were satisfied with their last journey in the latest annual survey by independent watchdog, Transport Focus. Almost 50,000…
Accountable leadership for the railway is key for passengers
New research published today by Transport Focus to inform the Williams Rail Review confirms that most passengers don’t feel the railways is run for their…
Welcome arrival of Delay Repay 15 for Great Western Railway (GWR) and Greater Anglia passengers
Commenting on the announcement of Delay Repay 15 compensation on Great Western Railway and Greater Anglia, Anthony Smith, chief executive of independent watchdog…
Coach industry can do more to attract new passengers, says watchdog
New research, from independent transport user watchdog Transport Focus, has identified changes that could radically improve public perception of coach travel and increase the use…
Transport User Voice – latest newsletter
The March 2019 issue of Transport User Voice is out now. You can read more on: action to reform the broken rail fares system measuring…
Welcome signals from Keith Williams on the direction of his rail review
Commenting on the Keith William’s George Bradshaw Address announcement, Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “At the half way…
Action to reform broken rail fares system
Transport Focus welcomes the rail industry’s ‘Easier Fares for All’ proposals to Government designed to overhaul the country’s confusing and outdated fares system. These…
Launch of a consultation on possible roll out of Pay-As-You-Go (PAYG) to more rail stations
In reference to the Department for Transport’s launch of a consultation on possible roll out of Pay-As-You-Go…
Transport User Voice – latest newsletter
The February 2019 issue of Transport User Voice is out now. You can read more on: the worst rail passenger satisfaction scores in a decade a new…
Rail passenger satisfaction at lowest level for a decade
Passenger satisfaction with rail services has fallen to a 10-year low. In the latest survey, overall satisfaction with rail services was 79 per cent, the…