Working in partnership with London TravelWatch

Bus passengers’ priorities for improvement

06 February 2020

This work to better understand bus passengers’ priorities for improvement is the third of its kind carried out by Transport Focus over the past ten years.

The previous work (2010 and 2016) showed that better value for money from bus journeys was the number one highest priority for improvement.

Bus passengers now want services running more often and going to more places that are on time at their bus stop. Better value for money is still important, as are buses arriving at their destination on time.

Click below to download the report. You can also download some research agency slides.

Bus Passenger Priorities Feb 2020
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Bus users priorities agency report
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Transport Focus Transport Focus Transport Focus
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