Bus User Survey – edition 1

10 May 2022

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus outside London and how satisfied they were with their most recent bus journey (made in the last seven days).

Transport Focus obtains the views of approximately 250 bus passengers each week on whether they have travelled by bus and for what purpose.
Every other week those who are bus users are further asked about satisfaction with a range of aspects of their journeys.

Passengers rated how satisfied they were with their overall journey and a range of aspects including the punctuality of their service, the value for money of their ticket and a number of Covid related measures.