Getting free bus pass holders back on board

01 July 2022

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free pass holders than fare payers have returned to using the bus. Older and disabled people in England, Wales and Scotland qualify for a free bus pass – we used our Transport User Panel to explore the reasons why these passengers were not getting back on board.

See below for our summary and full report.

Getting free bus pass holders back on board - summary

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Bus concessionary travel survey - full report

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