Getting free bus pass holders back on board

01 July 2022

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free pass holders than fare payers have returned to using the bus. Older and disabled people in England, Wales and Scotland qualify for a free bus pass – we used our Transport User Panel to explore the reasons why these passengers were not getting back on board.

See below for our summary and full report.