Working in partnership with London TravelWatch

Letter to bus industry about poor performance in west of England

17 January 2020

We wrote to a number of bus operators about poor performance in the west of England, setting out our key asks for passengers:

  • a consistent approach to the management of the highway network – passengers don’t recognise administrative boundaries and expect local councils to work together to manage traffic
  • actively manage roadworks to minimise disruption
  • enforcement of bus stops, bus lanes and waiting restrictions so that buses are not held up by indiscriminate parking.
  • provision of bus priority to protect buses from the congestion hotspots
  • improved communication to passengers when disruption does occur.
Bus passenger disruption letter 17.01.2020
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