Rail User Survey – train operator results
The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
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Liverpool Lime Street station – engineering work October 2017
25 October 2017
Between 30 September and 22 October engineering work at Liverpool Lime Street station affected passengers travelling to and from Liverpool. Though the work was important, the way that it was managed needed to account for the needs of passengers and minimise disruption to their journeys. For this reason Transport Focus undertook surveys with affected passengers to understand their views and experiences.
The first report summarises our findings about passengers’ views on the work and the information provided by the industry before the work began. The second report summarises the feedback given by passengers during the work about the impact on their journeys.