Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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31 July 2017
The survey was undertaken in order to get a sense of how passengers feel about the industrial action effecting Merseyrail trains and to explore in detail the impact of the strikes on passengers’ daily lives.
This report presents the findings of a survey undertaken with 120 passengers who indicated that they used, or that they were originally planning to use Merseyrail trains at the time of the RMT union strike on 8 or 10 July 2017.