National Road Users’ Satisfaction Survey 2019/20

30 July 2020

The National Road Users’ Satisfaction Survey (NRUSS) measures satisfaction among users of the motorways and major ‘A’ roads managed by Highways England. Around 2000 road users were interviewed for the 2019-20 survey.

The survey aims obtains feedback across each of Highways England’s seven regions: Yorkshire and North East, North West, Midlands, M25, East, South East, and South West. Transport Focus took responsibility for NRUSS in April 2016 as part of the Government’s Roads Reform programme. The survey was previously conducted by Highways England.

Overall user satisfaction for 2019-20, at 89.2 per cent very or fairly satisfied, is below Highways England’s target of 90 per cent set by Government through the road investment strategy.

This is the last year of NRUSS as the Strategic Roads User Survey is now the official measure of road users’ satisfaction. The new survey has improved methodology and seeks the views of many more road users. It not only provides the official measure of satisfaction among users of the network but will also provides information to help Highways England target improvements in the areas that matter most to road users.

National Road Users' Satisfaction Survey
Liked it, or found it useful? Please share on social media and help spread the word!