New trains for the Merseyrail Network – What passengers want
25 February 2021
Transport Focus worked with Merseytravel to establish what passengers wanted from new trains on the Merseyrail network.
We used a group of 40 passengers who completed tasks both online and at three one-day workshops to ensure that the new trains would meet the needs of those using them.
Recruited to be the ‘passenger voice’ the group provided feedback on over 20 design aspects that made it into production, from the innovative sliding step technology to the train’s livery and layout of the seats.
You can read the report below: