Passenger information during the ‘Beast from the East’ and Storm Emma in March 2018
04 July 2018
When snow and ice hit Britain’s railway in early March it brought with it disruption for many passengers. When disruption on the railway happens, for whatever reason, getting the information right is key for passengers. Transport Focus reviewed the standard of passenger information online, focusing in particular on Friday 2 March. You can download our report below.
We found that, on the whole, the rail industry did reasonably well at keeping passengers informed about what was going on. However, that doesn’t mean the information was all perfect. Based on what we found, Transport Focus has made a number of recommendations to the rail industry about how things could be improved next time there is widespread disruption to services.