Working in partnership with London TravelWatch

Rail passengers’ experiences and priorities during engineering works

26 October 2017

Independent watchdog Transport Focus has updated its 2012 research Passenger priorities during disruption, working with Great Western Railway and Northern.

The research concludes:

• there has been little change in passengers’ perceptions and expectations of railway engineering works since 2012
• experiences during planned disruption remain varied
• many passengers are following the industry’s ‘Check before you travel’ guidance and there is no clear evidence of passengers choosing simply not to travel at weekend.

Click the link below to download the report. Click here to view the agency slides.

You can also read Network Rail's response from 8 March 2018.

Rail passengers’ experiences and priorities during engineering works
Download
Transport Focus Transport Focus Transport Focus
Liked it, or found it useful? Please share on social media and help spread the word!