Working in partnership with London TravelWatch

Refurbishing train carriages to suit passenger needs

28 May 2020

Transport Focus, London TravelWatch and Porterbrook commissioned the below research report to better understand how passengers’ travel experience could be improved by a better train carriage design.

Key things passengers say they want when on board include: sockets that have USB ports, more reliable WiFi, and correct and up to date travel information.

Porterbrook designs the interior of train carriages for Southern, Gatwick Express and Great Northern. The research will be used when refurbishing the train carriages on these lines to better suit passengers.

Rolling stock refurbishment research report
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