ScotRail National Rail Passenger Surveys 2017

04 May 2018

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

In order to ensure that the results would not be affected, we used a dual methodology in Spring 2017 and Autumn 2017 on ScotRail, so that results for the NRPS under the new methodology could be compared to results to the old methodology that was used up to Autumn 2016.

This document provides a review of the changes.